SKYQ BOX have to turn off power to get it to switch on

[David6011]

Sky Q box goes in standby with remote with tv aswell but will not come on again unless we disconnect power then switch it on again then it goes through the setup again. Sometimes it doesn't happen. 

[oldfella]

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@David6011 wrote:

Sky Q box goes in standby with remote with tv aswell but will not come on again unless we disconnect power then switch it on again then it goes through the setup again. Sometimes it doesn't happen. 

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Hi @David6011 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Scottyhull]

I have exactly the same issue for the last week or so.