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Discussion topic: SKY Q remote some keys not responding including No. 7

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This message was authored by debster73 This message was authored by: debster73

SKY Q remote some keys not responding including No. 7

Wonder if anyone can help my SKY Q remote is not functioning correctly, number 7 plus the mute, volume down keys not operational. Was planning to resync the remote that controls the upstairs box but need 7 to function to do this, any other work rounds or ways to sort, obviously happy to replace the remote but no point if I cant unsync the faulty one!

 

Thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: SKY Q remote some keys not responding including No. 7

Posted by a Superuser, not a Sky employee. Find out more

@debster73 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
debster73
Topic Author
This message was authored by debster73 This message was authored by: debster73

Re: SKY Q remote some keys not responding including No. 7

Thank you will do that, do you know of a way to get around the remote unsync as stated but 7 is not functioning and that button and 9 need to be pressed to perform the unsync

 

x

This message was authored by nigea99 This message was authored by: nigea99

Re: SKY Q remote some keys not responding including No. 7

Posted by a Superuser, not a Sky employee. Find out more

@debster73 wrote:

Thank you will do that, do you know of a way to get around the remote unsync as stated but 7 is not functioning and that button and 9 need to be pressed to perform the unsync

 

x


hi @debster73 

 

Any new remote will synch/pair with the box without the old one being reset.

debster73
Topic Author
This message was authored by debster73 This message was authored by: debster73

Re: SKY Q remote some keys not responding including No. 7

@nigea99 

 

Thank you

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