SKY Q connected to old Wifi SSID

[Markh1968]

Hey All

Recently upgraded my broadband to GigaFast connection and got the new Sky WiFi Max hub. Set up everything ok and all works fine. My Sky Q main box has ethernet connection to the Max hub and one of the Sky Q Minis does as well. They are working fine (at the moment) but when I go into the network settings, it says it is still on the old Wifi Name... I cant figfure out why and if it is why is it still working as the old router is boxed and waiting to be sent back to Sky!! As I say its all working, and could it be it is just using the Ethernet connection and just not telling me?

Cheers folks!

[oldfella]

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@Markh1968 wrote:

Hey All

Recently upgraded my broadband to GigaFast connection and got the new Sky WiFi Max hub. Set up everything ok and all works fine. My Sky Q main box has ethernet connection to the Max hub and one of the Sky Q Minis does as well. They are working fine (at the moment) but when I go into the network settings, it says it is still on the old Wifi Name... I cant figfure out why and if it is why is it still working as the old router is boxed and waiting to be sent back to Sky!! As I say its all working, and could it be it is just using the Ethernet connection and just not telling me?

Cheers folks!

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Hi @Markh1968 

Invariably the SSID in the Q box settings will show the Sky SSID for the Sky Q mesh generated by the Q boxes.

[Markh1968]

Thanks for your reply. So the ShQ boxes will be on their own network and the name of that will be the old network name? I guess if its working then dont touch it will be the way forward 🙂 

[oldfella]

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@Markh1968 wrote:

Thanks for your reply. So the ShQ boxes will be on their own network and the name of that will be the old network name? I guess if its working then dont touch it will be the way forward 🙂 

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Hi @Markh1968 

The main Q box will be on the router Network but is still can display the  Q mesh ID.

As you say

if it ain't broke don't fix it

[Bontfaen]

Was this issue ever resolved? It would be helpful to know as I've got a sky engineer calling this afternoon.

[Chodley]

There wasn't anything to resolve

I assume you have a real problem though as you have an engineer coming?

[Markh1968]

Yes thanks. i have left well alone as everything is working ok. I had a 1 meg virgin media connection before I moved house, and have noticed that whislt this is a 900MG connection it is a lot slower than Virgin Media and especially the WiFi. Seems to me the Virgin Media hub is better than the Sky Max one, in my opinon.

[Chodley]

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@Markh1968 wrote:

Yes thanks. i have left well alone as everything is working ok. I had a 1 meg virgin media connection before I moved house, and have noticed that whislt this is a 900MG connection it is a lot slower than Virgin Media and especially the WiFi. Seems to me the Virgin Media hub is better than the Sky Max one, in my opinon.

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What do you get if you use speedtest.net on a wired connection?