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Discussion topic: SKY Q black screen and small window in corner

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This message was authored by Beth1977 This message was authored by: Beth1977

SKY Q black screen and small window in corner

My SKY Q screen is completely black apart from a small window in picture that keeps jumping around all four corners of the screen and then switches itself off 

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This message was authored by nigea99 This message was authored by: nigea99

Re: SKY Q black screen and small window in corner

Posted by a Superuser, not a Sky employee. Find out more

@Beth1977 wrote:

My SKY Q screen is completely black apart from a small window in picture that keeps jumping around all four corners of the screen and then switches itself off 


hi @Beth1977 

 

We have quite a few reports of this happening, although non recently.

Please see :

https://helpforum.sky.com/t5/Sky-Q/Small-picture-bouncing-around-the-screen/td-p/4076299

 

We have been advised that for some, if not many, if you are able to disable ipv6 on your router this might help - please note, this option is usually buried in an admin menu on routers & may not cur eyour problem

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