SKY Q black screen and small window in corner

[Beth1977]

My SKY Q screen is completely black apart from a small window in picture that keeps jumping around all four corners of the screen and then switches itself off 

[nigea99]

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@Beth1977 wrote:

My SKY Q screen is completely black apart from a small window in picture that keeps jumping around all four corners of the screen and then switches itself off 

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hi @Beth1977 

We have quite a few reports of this happening, although non recently.

Please see :

https://helpforum.sky.com/t5/Sky-Q/Small-picture-bouncing-around-the-screen/td-p/4076299

We have been advised that for some, if not many, if you are able to disable ipv6 on your router this might help - please note, this option is usually buried in an admin menu on routers & may not cur eyour problem