SKY Q - On demand Stop working after add a firewall and a switch Huawei

[Danilo_Pessoa]

I have 3 SKY Q with On demand and we changed our network structure adding a Huawei firewall USG6510F-D and, switches S110-8P2ST.

Our Broadband is EIR and before we install the network devices was working fine when connected directly to EIR modem.

I checked the firewall configuration and we can get IP and shows network, but the On Demand service doesn't work.

Could some help?

[PandJ2020]

The consumer equipment is not designed to be put behind a firewall - and Sky will not provide any support for such a configuration.

The easiest solution would be to put the main Q in the DMZ.

[Danilo_Pessoa]

Hi PandJ2020,

Thank you for your replay, I did a bypass keeping the switches the service came back with bad stability though.