SKY Q No Satellite Signal - Manchester M40

[tlbmanchester]

All night to present. Anyone any issues? Signal suddenly dropped. App doesn't work (low & behold) 

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[Daniel0210]

@tlbmanchester 

A loss of satellite signal is not defined by an area. Either the whole of the UK and ROI would be affected and the forum would be awash with posts or it's restricted to your set up. 

If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company who deal directly with their approved engineers.

[tlbmanchester]

Thanks for that, 'input' @Daniel0210,

Of course, I have gone through all the standard diagnostics prior to SKY's stupid help section, which has thus far, proved useless - led me here & to make this post. I'm not stupid. 

For the record my TV Ariel and HDMI connections were and are, working perfectly fine and the TV aerial receives signal for Freeview still. 

Turns out The signal has come back however I'm now presented with some 'technical issue' when trying to download or catch up with any fail recordings to download! Not good enough @Sky 😠 ESPECIALLY on the same day you notify me my direct debit has gone up to £105.50 this month!!! That's a 50% increase!! I will be on the phone soon - assured. 

 

[Daniel0210]

@tlbmanchester 
You may not be aware but this is a customer to customer forum and you aren’t contacting Sky Customer Services by posting on here. Also the other tag name you've included is another customer not a link to Sky. 

That increase could be a discount recently expiring or ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you will need to contact Sky to try to negotiate a new deal or potentially amend your package which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave