SKY Q Mini only works when main box on

[devilsadvocate]

Had a new Q 2TB fitted by SKY recently as the old one broke, but I'm now only able to use my two SKY mini boxes in other rooms when the main one is turned on, is this normal?  When we go to bed we have to leave the downstairs box and TV on to be able to watch upstairs, not very green!

[oldfella]

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@devilsadvocate wrote:

Had a new Q 2TB fitted by SKY recently as the old one broke, but I'm now only able to use my two SKY mini boxes in other rooms when the main one is turned on, is this normal?  When we go to bed we have to leave the downstairs box and TV on to be able to watch upstairs, not very green!

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Sounds like the main Q box is in Eco standby @devilsadvocate 

If it isit goes into a deep eco sleep in the early hours .

See help link below

https://www.sky.com/help/articles/using-the-standby-settings

[devilsadvocate]

Nice one, thank you.  It was set to active so have changed to none and will see if that works 👍🏻

[oldfella]

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@devilsadvocate wrote:

Nice one, thank you.  It was set to active so have changed to none and will see if that works 👍🏻

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Hi @devilsadvocate 

Active should be OK.

It is only the Q box ECO setting where it goes into a deep sleep.

In active it will go into Standby after a period of inactivity but it will not go to sleep.

With the Q box in normal standby minis should be capable of being used.

Bear in mind that with standby setting None it is necessary to put the Q box into standby with the remote when not in use or else it will be permanently on.

[devilsadvocate]

Thank you, sounds like it wasn't the problem in that case as it was already in active.  I'll see if anything changes it being off anyway.