SKY Q BOX AND TV NOT WORKING THIS IS 3RD WEEK

[Ola6]

MY TV AND SKY Q BOX NOT WORKING BOTH IN THE LIVINGROOM AND BEDROOM FOR THE PAST 3 WEEKS. I HAVE SENT TEXT MESSAGES AND EVEN CALLED NOT RESPONSE. I AM NOT DEFAULTED IN MT MONTHLY PAYMENTS 

[Ola6]

Spoiler



 

[Chodley]

when you say the TV also doesn't work, what does that do? Let's ignore the Q for now because if the TV has a real problem the Q is never going to work.

It sounds like you have two TVs involved here though. Do either of them work for things that are NOT Sky?

[Invisiblename]

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@Ola6 wrote:

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You're going to have be a bit more informative than that if you want help!

[Chodley]

I think Ola6 might have some difficulties with the forum text entry interface.

[Chodley]

@Ola6if you are trying to reply to me, don't use the "Answered" button. That is to mark my post as an answer to the problem and to flag your query as resolved, not a way to answer the question that I asked about the TV.

You need to use the Reply button with a little curved arrow pointing left.

[Daniel0210]

@Ola6 

Your duplicate thread has been removed. Stick to this one.

We need more information in order to help you. How isn't it working? What have you tried? Have you rung Sky? 

[Chodley]

Hmm I escalated this but Sky don't seem to have responded.

[Ola6]

SKY Q BOX AND TV NOT YET WORKING HAVING TRIED ALL I WAS ADVISED TO DO

 MY WI-FI WORKING PERFECTLY. BOTH ARE SKY

[Daniel0210]

@Ola6 

I have merged your latest thread into your first one for continuity. What have you tried? Was this advice from calling Sky? 

[GD1]

@Ola6   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[GD1]

@Chodley  There's not escalation marker on any of the posts so looks like the escalation hadn't been done originally.

[Chodley]

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@GD1 wrote:

@Chodley  There's not escalation marker on any of the posts so looks like the escalation hadn't been done originally.

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Weird. Perhaps I escalated the one in the duplicate thread that was removed.

[Chodley]

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@Ola6 wrote:

SKY Q BOX AND TV NOT YET WORKING HAVING TRIED ALL I WAS ADVISED TO DO

 MY WI-FI WORKING PERFECTLY. BOTH ARE SKY

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The main Q box does not require wifi (as long as it has already been successfully activated by the installation technician with the viewing card, which does need an internet connection)

So it seems like something else must be wrong. What do you see on the TV? Do you have the right HDMI source selected? Is the light on the sky box power button green?