SKY Q BIX ISSUES

[Mob33n]

Hello,

I hope you can help. Our TV is showing a strip on colour on the screen at the bottom.  I originally thought it was an issues with the TV but have been advised that's its the Sky Q Box.

[Daniel0210]

@Mob33n 

Who's advised you it's the Sky box? Perhaps you could submit an image of the screen. 

[Mob33n]

Samsung who we purchased the TV from

[Daniel0210]

@Mob33n 

I've just spotted you haven't attained level 1 yet so can't send images. What have you tried?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Mob33n]

I have tried all the above that you advised but it has not worked.  Also how do I qualify to level so I am able to send picture evidence. 

[Doc5907]

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@Mob33n wrote:

I have tried all the above that you advised but it has not worked.  Also how do I qualify to level so I am able to send picture evidence. 

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Type one or two more posts and/or like other replies on this thread

[bemak187]

@Mob33nDo other things work on the TV like menus, built in apps, other HDMI sources?  If not then its very likely the TV.

[Mob33n]

Yes other features and apps work.  I will also contact Samsung as I think the issue is with the TV too. Thanks

[Mob33n]

All the other features work. I think the issue is with the TV too. Thanks.

[Doc5907]

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@Mob33n wrote:

All the other features work. I think the issue is with the TV too. Thanks.

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You should be able to post a photo of the issue now.