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Discussion topic: SKY Q BIX ISSUES

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This message was authored by Mob33n This message was authored by: Mob33n

SKY Q BIX ISSUES

Hello,

I hope you can help. Our TV is showing a strip on colour on the screen at the bottom.  I originally thought it was an issues with the TV but have been advised that's its the Sky Q Box.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: SKY Q BIX ISSUES

Posted by a Superuser, not a Sky employee. Find out more

@Mob33n 

Who's advised you it's the Sky box? Perhaps you could submit an image of the screen. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mob33n
Topic Author
This message was authored by Mob33n This message was authored by: Mob33n

Re: SKY Q BIX ISSUES

Samsung who we purchased the TV from

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: SKY Q BIX ISSUES

Posted by a Superuser, not a Sky employee. Find out more

@Mob33n 

I've just spotted you haven't attained level 1 yet so can't send images. What have you tried?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mob33n
Topic Author
This message was authored by Mob33n This message was authored by: Mob33n

Re: SKY Q BIX ISSUES

I have tried all the above that you advised but it has not worked.  Also how do I qualify to level so I am able to send picture evidence. 

This message was authored by Doc5907 This message was authored by: Doc5907

Re: SKY Q BIX ISSUES

Posted by a Superuser, not a Sky employee. Find out more

@Mob33n wrote:

I have tried all the above that you advised but it has not worked.  Also how do I qualify to level so I am able to send picture evidence. 


 

Type one or two more posts and/or like other replies on this thread

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
This message was authored by bemak187 This message was authored by: bemak187

Re: SKY Q BIX ISSUES

@Mob33nDo other things work on the TV like menus, built in apps, other HDMI sources?  If not then its very likely the TV.

Mob33n
Topic Author
This message was authored by Mob33n This message was authored by: Mob33n

Re: SKY Q BIX ISSUES

Yes other features and apps work.  I will also contact Samsung as I think the issue is with the TV too. Thanks

Mob33n
Topic Author
This message was authored by Mob33n This message was authored by: Mob33n

Re: SKY Q BIX ISSUES

All the other features work. I think the issue is with the TV too. Thanks.

This message was authored by Doc5907 This message was authored by: Doc5907

Re: SKY Q BIX ISSUES

Posted by a Superuser, not a Sky employee. Find out more

@Mob33n wrote:

All the other features work. I think the issue is with the TV too. Thanks.


You should be able to post a photo of the issue now.

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
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