SKY KEEPS ASKING ME TO RETURN MY KIT, I HAVE SENT IT BACK ALREADY

[ARGHHHHHH1]

I returned my kit ages ago, using my own packaging as they FAILED to send theirs to me. But I keep getting SMS asking me to return my kit. Chat was no help, cannot speak to a human. What gives?!

[oldfella]

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@ARGHHHHHH1 wrote:

I returned my kit ages ago, using my own packaging as they FAILED to send theirs to me. But I keep getting SMS asking me to return my kit. Chat was no help, cannot speak to a human. What gives?!

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Did you keep proof of return @ARGHHHHHH1 ??

[ARGHHHHHH1]

Thanks yes I did...

[oldfella]

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@ARGHHHHHH1 wrote:

Thanks yes I did...

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Hi @ARGHHHHHH1 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ARGHHHHHH1]

Oh thanks @oldfella that's so helpful 🙂

[Greenfingers001]

Thanks for escalating this. We’ve sent @ARGHHHHHH1 an invite to chat.

[bemak187]

@ARGHHHHHH1  On going issue with Sky for years, returns service is pretty bad.  Glad you have the proof of postage, they will back down once you provide it.  If you dont have it, you could be out of luck.

[ARGHHHHHH1]

Thanks @bemak187 I was referred by @oldfella and sorted it earlier. Was very easy once I got to a human!

Pain in the **** though that they can just SMS regularly with no right/way to reply...