SKY ATLANTIC - NOW I HAVE TO SUBSCRIBE?

[VONNY1952]

WE USED TO GET SKY ATLANTIC AS PART OF OUR PACKAGE. WE RECENTLY CHANGED OUR CONTRACT AND NOW IT SAYS I HAVE TO SUBSCRIBE. I WASN'T TOLD WHEN WE RE-NEWED OUR CONTRACT THAT WE WOULD LOSE SKY ATLANTIC.

ANYONE ELSE HAD THIS PROBLEM AND IF SO, HOW DID YOU CURE IT. SPEAKING TO SKY IS USELESS.

[Chodley]

What TV package are you now on? Not sure Sky still offer one without Atlantic.

And did they also downgrade your keyboard to one without a caps lock key? 😉

[VONNY1952 · Accepted solution]

We were considering leaving Sky so rang and negotiated a new package. We now get HBO Max but I really wanted to watch Under Salt Marsh. 

[nigea99]

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@VONNY1952 wrote:

WE USED TO GET SKY ATLANTIC AS PART OF OUR PACKAGE. WE RECENTLY CHANGED OUR CONTRACT AND NOW IT SAYS I HAVE TO SUBSCRIBE. I WASN'T TOLD WHEN WE RE-NEWED OUR CONTRACT THAT WE WOULD LOSE SKY ATLANTIC.

ANYONE ELSE HAD THIS PROBLEM AND IF SO, HOW DID YOU CURE IT. SPEAKING TO SKY IS USELESS.

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hi @VONNY1952 

What package did you change to ?

If it is SKY Q Essentials then, unfortunately, unlike Essential TV on SKY Glass/Stream it does not include SKY Atlantic

If you have SKY Signature then is your problem when trying to download ?

If so then you orobably have dropped the HD add on, in which case:

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

[Chodley]

I thought Sky essentials was no longer available on Q?

[MightyQuinn]

Hi @VONNY1952   Is this a Sky Atlantic HD issue without a Sky HD subscription?