Router connects but drops and the internet too

[Rah9213]

We have restarted everthing, checked connections and still the router and Q box connect but interenet connects briefly then drops. Any helpers?

[Greenfingers001]

Hi there @Rah9213, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Rah9213 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.