Ridiculous questions of repeated id

[May7845]

After spending an hour and a half being transferred from i dept to another a nd 7 x requesting my ID just to pay £99 for a replacement box I gave up after being cut off my tel call

[PandJ2020]

Ok, as we're other customers here we cannot arrange a new box for you.  You'll have to call again I'm afraid.

(Although you shouldn't be paying for a 'replacement box' unless you are wanting a newer version, e.g. HDR)