Returns

[Owsey]

I have never received a returns box and your trying to charge me for not returning it I have spoke to someone on the phone and they said they was going to send me one and never did and I'm not very happy and not paying the late fee as it's not my fault 

[Daniel0210]

@Owsey 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.