Returning sky equipment

[shkg]

According to sky there is an order to send out packaging to return sky equipment. However its over a month now and the order is saying the packaging is awaiting dispatch. I need to know when I'll receive the packaging.

[Daniel0210]

@shkg 
If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.