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This discussion topic has been answered Discussion topic: Returning equipment, but the packaging sent out has more slits for equipment I never had?

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This message was authored by: TapDance

Returning equipment, but the packaging sent out has more slits for equipment I never had?

Hi, so I've had to leave my last home. I advised Sky, paid the balance outstanding and over 6 weeks later have received the flat pack box to return the equipment. 

I have the Sky Q Box, the remote, the router for the broadband and one cable (that has a pink/purple side with "Sky" marked on it, and the other end black with "Sky" marked on it.

The box spilts into different departments, such as Sky Q Minibox, Sky Q Booster (none of which I ever had), and the box for the remote has a picture of the remote and "Power Supply"...

I don't have the "Power Supply", only the cable I mentioned above. Is that the same?

The property was a rental for years and is now being sold, so I don't have access to it.

I thought I took everything relating to Sky.

Any advice appreciated.

Worried about being charged for something that I don't have, and am currently "hidden homeless", that is, I don't have a new home yet. Thanks.


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This message was authored by: stereohaven Answer

Re: Returning equipment, but the packaging sent out has more slits for equipment I never had?

Posted by a Superuser, not a Sky employee. Find out more

@TapDance 

 

Nothing to worry about, the box is used for all customer types so covers many options and you only need to return what you had on your own Sky subscription.

 

Make sure you retain the proof of posting.

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LG B6 OLED 55” | LG UP75 LCD 43” | Sky Q | Sky Q Mini | Sky Mobile | SONOS Beam | EE Apple TV 4K | EE Full Works FTTC

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This message was authored by: stereohaven Answer

Re: Returning equipment, but the packaging sent out has more slits for equipment I never had?

Posted by a Superuser, not a Sky employee. Find out more

@TapDance 

 

Nothing to worry about, the box is used for all customer types so covers many options and you only need to return what you had on your own Sky subscription.

 

Make sure you retain the proof of posting.

-------------------------

LG B6 OLED 55” | LG UP75 LCD 43” | Sky Q | Sky Q Mini | Sky Mobile | SONOS Beam | EE Apple TV 4K | EE Full Works FTTC

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This message was authored by: TapDance

Re: Returning equipment, but the packaging sent out has more slits for equipment I never had?

Thank you!! 😁

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