Returned sky goods but received a letter saying I still have to do so

[JamesB79]

I've returned my 2x sky mini boxes as requested as I've cancelled sky multipoint.

I've received a letter from sky telling me they haven received them .

i posted them on the 10/03/2025

i have the proof of postage.

 don't know why I'm receiving a letter .

kind regards 
James Ewan Brown 

[JamesB79]

I meant multi room 

[lettice]

@JamesB79 

Try and find your proof of posting if your have it.

Will help for the following;

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyq/message-id/694016

[Brill+Gill]

Thanks for escalating this. We’ve sent an invite to chat. 🙂