Hey @Tom-W19 thanks for getting in touch, It is with someone in Sky Guest list who are trying everything they, can , it seems to be some other team that is reluctant to do anything about it. Once the debt is sold, they dont really care for what i can see.
You need to respond to the chat invite whilst it's open rather than here on the thread.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Its now with CISAS as Sky Customer services said I dont have to contact the debt agency, they got a very defensive and have now deadlocked my complaint without giving the reasons.
this has happened to me also. I received the box for sending back on 20th Feb and sent back on 26th via the post office. Now been getting multiple of emails and texts stating box not returned and will incur a charge if not received by 19th April !! @Sky please do you bit and help. I have my tracking number and proof of posting.
Posted by a Superuser, not a Sky employee. Find out more
@Lisaharrison We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Have proof of return, when I tracked it royal mail said it was delivered and signed for on 5th march now sky have sent me an email to say they still haven't received it.
Posted by a Superuser, not a Sky employee. Find out more
@Alan38a We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
and then you should see a blue/red speech bubble at the bottom of your forum page.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
please bear in mind has to be the account holder to communicate. I have had to wait for my partner to get back from work aboard before I can speak to anyone :(. Still not been able to and won't be until Friday!! Although I am the bill payer they need to speak with the Sky account holder. They best not charge me as I have returned the box and will have no money left for the month in my account as this box said to be returned by 19th April when in fact it was returned on 26th February and have an email stating it's been noted it's on its way back. It's disgusting that @Sky can do this and don't seem bothered that they take money from paying customers and get them in debt when it's not their fault and it's us that have to pay and get money back in the long run.
