Returned sky Q equipment

[Lzm]

I returned my sky Q equipment in the packaging provided with the returns label. I've received an email and a message on my account to say thank you sky can see I have sent it back via Royal mail and they will send confirmation when they have received it.

This was 3wks ago and I have just received a message asking me to return the equipment to avoid being charged.  I'm not sure what to do

[Daniel0210]

@Lzm 
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.