Returned main box & mini Q box with controls but been asked to return Q mini box?

[Gedowski]

Hi I've returned all my equipment in the packaging supplied. Main box & mini q box with controls. Last message I had 2 months ago said it's with the courier. Now getting messages saying they need mini Q box aswel! Or I'll get charged? It was all sent in the same package

[Daniel0210]

@Gedowski 
Have you still got your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.

[Gedowski]

Yes I have but doesn't say what was in the box

[Daniel0210]

@Gedowski 

To see if they can help you I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Gedowski an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.