Returned from being away, no satellite signal on our Sky Q and tried to reset and now remote wont co

[Donnamiller]

Returned from being away, sky q has no satellite signal, followed instructions to rest the box but now handset is unpaired and won't reconnect after pressing 7 and 9 and 1 and 3 and now sky is just a blank blue screen. 

Still no satellite signal 😒 

[Chodley]

Dish probably moved (or cables damaged?) while you were away?

Remote pairing not working is very unusual. Do you have a 2nd remote you can try?

[Manjinder1]

My remote control is not working 

[Daniel0210]

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@Manjinder1 wrote:

My remote control is not working 

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@Manjinder1 

Not a lot to go on. Check the basics, ie; fresh batteries, re-pairing etc. If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.