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This message was authored by: FaithMc

Returned faulty sky Q box with viewing card left inside

My partner was working from home today when DPD driver arrived to collect old faulty sky Q box. He didn't realise that the viewing card needed to be removed so has been left inside the returned sky Q box.

How do I get a replacement card? 


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This message was authored by: nigea99 Answer

Re: Returned faulty sky Q box with viewing card left inside

Posted by a Superuser, not a Sky employee. Find out more

@FaithMc wrote:

My partner was working from home today when DPD driver arrived to collect old faulty sky Q box. He didn't realise that the viewing card needed to be removed so has been left inside the returned sky Q box.

How do I get a replacement card? 


hi @FaithMc 

 

Unfortunately you will need to call SKY to arrange a new one to be sent (which is via Royal Mail)

 

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help & scroll down

https://www.sky.com/help/home

If you have SKY Mobile or SKY Talk land line then I think you can also call 150

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This message was authored by: nigea99 Answer

Re: Returned faulty sky Q box with viewing card left inside

Posted by a Superuser, not a Sky employee. Find out more

@FaithMc wrote:

My partner was working from home today when DPD driver arrived to collect old faulty sky Q box. He didn't realise that the viewing card needed to be removed so has been left inside the returned sky Q box.

How do I get a replacement card? 


hi @FaithMc 

 

Unfortunately you will need to call SKY to arrange a new one to be sent (which is via Royal Mail)

 

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help & scroll down

https://www.sky.com/help/home

If you have SKY Mobile or SKY Talk land line then I think you can also call 150

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