Returned equipment

[yellowstone]

Had email saying thank you for returning equipment. Then I have another email saying if not returned by 25/12 then there will be costs. Can't find receipt from post office but have email.

[Laing1]

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@yellowstone wrote:

Had email saying thank you for returning equipment. Then I have another email saying if not returned by 25/12 then there will be costs. Can't find receipt from post office but have email.

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@yellowstone id keep hold of that e-mail it may be as the 2 emails have come from different departments that they have overlapped if Sky continue to chase you for the return let us know and we can escalate this to them 

[Daniel0210]

@yellowstone 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there!  Thank you for escalating this. We have sent an invite to yellowstone.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.