Returned Sky Q equipment but still getting text messages

[richgcook]

I returned my Sky Q equipment and cables but I'm still getting text messages about being charged. What can I do to resolve this?

[GD1]

@richgcook  Do you have proof of postage?  Whenn did you return the items?

[richgcook]

Yep I have proof of postage. Was sent 10/10/2023

[richgcook]

Looks like, using the tracking code, that is was delivered 16/10

[Daniel0210]

@richgcook 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to richgcook.

[richgcook]

Thank you so much, folks!

[JKB3]

I've come here to ask the same! Sent a few weeks back and still getting messages. 

[Daniel0210]

@JKB3 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[JKB3]

I've gone to look for it in my car but can't seem to find it. The strange thing is, sky didn't even ask for it to be sent back when I first changed product. There seems to be a wide disparity of when colleagues are asking for items back. I queried about something else about a month later and then was asked to ship back. The packaging they sent wasn't even big enough for the product. 

[Daniel0210]

@JKB3 As stated if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Alan71]

Hello, i also returned by equiment, have post office tracker and was delivered on 21/10, but today got a chase up text to return equip or face a fee - what steps are needed next to clear/close this out please - thanks 

[JKB3]

I checked my emails and had an email from sky confirming my package was with the courier. I have screenshot this and sent it back to sky. I am awaiting their reply. 

[Daniel0210]

@Alan71 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014