Returned Sky Q 1TB UHD

[Hussain5]

When I received my sky glass tv there was no return packaging kit to return the Sky Q 1TB UHD so when the engineer came his name was Chris,  to install the new broadband on 7 th july I handed the old sky box to him and the old broadband box and he said he’ll take it and give it .The next day the return packaging kit came but I didn’t know that it will come. I keep getting emails saying the Sky Q 1TB UHD hasn’t been returned and needs to be returned by 6 September or I’ll be charged. Can it please be updated on my account that you have received the sky box and that it has been returned so I don’t get incorrectly charged .I’ve talked on the phone and the person spoke to the manager and they said that I’ll receive an email that it’s been done it’s been 2 days now and it still hasn’t been updated on my account.

[Daniel0210 · Accepted solution]

@Hussain5 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

That was not an approved method of returning Sky Q equipment as it's unlikely to find its way to the correct Unipart warehouse for processing (ie; no bar code, no name and address of account holder etc). You'll need to contact Sky again and explain what you've done.