Return of equipment

[ROBERTSONPAULIN]

Dear SKY I have had 2 reminders to return my kit. I have returned it on the 4/12/23 and have the receipt bar code is (Removed). Please confirm receipt. Pauline Scott.

Moderator note: Removed personal details

[Daniel0210]

@ROBERTSONPAULIN 
We are customers on here trying to help other customers. You aren’t talking to Sky Customer Services.

I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @ROBERTSONPAULIN  an invite to chat.