Return of SkyQ box

[Turtle3]

Am 92 years old abd requested to return SkyQ box but cannot disconnect from TV as have no toolds and arthritis in both hands. How can i get help as none from Sky

[caesarome]

@Turtle3 

Do you have a family member or a neighbour/friend who can do this for you ?

[Invisiblename]

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@Turtle3 wrote:

Am 92 years old abd requested to return SkyQ box but cannot disconnect from TV as have no toolds and arthritis in both hands. How can i get help as none from Sky

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Is there nobody you can ask to help you?  Sky use a 3rd party courier to collect their equipment & it is VERY unlikely that they will help - they expect you to be ready to place it straight into a box on your doorstep.

[PandJ2020]

Most of the leads simply pull out.

Only the satellite cables are screwed in.  You can purchase a F-plug spanner which could assist.

You could call Sky and see if they could send an engineer in the circumstances.  Not sure if accessibility can help: https://skyaccessibility.sky/