My Sky Q box devoloped a fault which Sky has replaced promptly - all good, and grateful thanks.
It wasn't until after the driver left I noticed I'd forgotten to include the old remote control (box, power & hdmi cable included).
I'm a little concerned I'll get charged for incomplete return - It was an oversight so I'm happy to return it via post at my expense if necessary.
Tried calling but struggled to make the agent understand my concern - she just said if my new box is working not to worry, which is rather missing the point.
Any suggestions for what I should do/where to send it?
