Return of Old Sky Q Equipment

[blaster]

Hi - I'm getting hassled by Sky to return old Sky Q equipment that is redundant since I switched to Sky Stream in March. All of the equipment has already been returned (at the request of Sky Returns) on 29th April, however I now have a second "Reminder" which intimates I will be charged £108 soon for a non-return.

 I have emails from Royal Mail confirming the returns boxes were collected from my house OK, but I'm not sure how I can pass this information to the returns team at  Sky and get them off my case!

Any help  would be much appreciated.

Thanks and Best Regards.

[nigea99]

hi @blaster 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Lisa-P1987]

Thanks for escalating this. We’ve sent blaster  an invite to chat.

[blaster]

Thanks Lisa - this is now resolved. Not sure if it was you or one of your colleagues who contacted me but it was sorted in a few minutes.

This is the first time I have used the Sky Community and I've found it extremely useful, many thanks to all for your assistance.

Blaster