Return equipment

[Lauren5]

Hello, been advised I'm being charged for not returning equipment. Despite ne explaining had no packaging sent to return this in or any instruction on where to send too. It's a sky mini box and sky Q Main box. Can someone please confirm how to return this. 

[Daniel0210]

@Lauren5 
If you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.