Return address faulty Sky Q box

[Welshlady1948]

Need quick advice , expecting new Sky Q box today, have to return faulty one but no box to return. 
can I use the new box but do not have the correct address ! 

I don't think the dpd courier will wait while I unpack and repack box , plus there will be no correct return address on it  ???? 

[PandJ2020]

The DPD driver will be expecting you to hand them your old box before giving you the new one.

Remember to remove your viewing card.

Also check the power supply - some models now have an external brick.

[Daniel0210]

@Welshlady1948 

The doorstep box swap will be just that. Disconnect your fault box, remove the viewing card and Have the box near your front door together with power cables. The courier will place the faulty box in the packaging they bring the replacement box in.,

[Welshlady1948]

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@PandJ2020 wrote:

The DPD driver will be expecting you to hand them your old box before giving you the new one.

Remember to remove your viewing card.

Also check the power supply - some models now have an external brick.

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Do not have a box but could find one, what return address do I put on it,

 what do you mean check the power supple / external brick ? 

[Daniel0210]

@Welshlady1948 

Please read my earlier reply. 

[PandJ2020]

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@Welshlady1948 wrote:

Do not have a box but could find one, what return address do I put on it,

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Please read the replies carefully.  You don't need a box nor return address.

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 what do you mean check the power supple / external brick ? 

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It depends on what version Q box they give you.  Some have an external power supply brick - if the new box requires it ensure you take that from delivery driver.

[Welshlady1948]

Awww that clears my confusion thank you 

I'm returning 

1 x Sky Q box 

1 x remote 

2 x power cables 

I've packed them up with my details inside , 

[PandJ2020]

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@Welshlady1948 wrote:

1 x remote 

2 x power cables 

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I'd keep these unless the driver wants them.  They should only be interested in the Q box.

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I've packed them up with my details inside , 

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Looks like you may have to 'unpack' them... 😀

[Welshlady1948]

Thanks all, new Sky q box arrived, old sky box went back in the new box - now I know what to do ie - save the boxes !!! 😊

all working well now.