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Discussion topic: Retention’s have reduced the cost of my Netflix package telling me it’s ad free to watch on 1 Device

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This message was authored by: Anonymous

Retention’s have reduced the cost of my Netflix package telling me it’s ad free to watch on 1 Device

I have spoken to retentions today who told me that my add free Netflix subscription can be reduced in price if only viewed on 1 device I took the offer on the basis that it's still ad free however looking at my account with sky and Netflix it now says I'm paying for Adverts!! 

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This message was authored by: TimmyBGood

Re: Retention’s have reduced the cost of my Netflix package telling me it’s ad free to watch on 1 De

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

I have spoken to retentions today who told me that my add free Netflix subscription can be reduced in price if only viewed on 1 device 

You were incorrectly advised: the only Netflix options are Standard with Adverts (one device), Standard no adverts (two devices) and Premium (four devices, UHD)

 

Ad-free on one device at a lower cost than two devices doesn't exist.

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This message was authored by: Anonymous

Re: Retention’s have reduced the cost of my Netflix package telling me it’s ad free to watch on 1 De

Thanks for confirming that so once more sky give it's customers the wrong information.....they need to give a bit more training to their staff 

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