Retention’s have reduced the cost of my Netflix package telling me it’s ad free to watch on 1 Device

[Anonymous]

I have spoken to retentions today who told me that my add free Netflix subscription can be reduced in price if only viewed on 1 device I took the offer on the basis that it's still ad free however looking at my account with sky and Netflix it now says I'm paying for Adverts!! 

[TimmyBGood]

---

@Anonymous wrote:

I have spoken to retentions today who told me that my add free Netflix subscription can be reduced in price if only viewed on 1 device 

You were incorrectly advised: the only Netflix options are Standard with Adverts (one device), Standard no adverts (two devices) and Premium (four devices, UHD)

Ad-free on one device at a lower cost than two devices doesn't exist.

[Anonymous]

Thanks for confirming that so once more sky give it's customers the wrong information.....they need to give a bit more training to their staff