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This discussion topic has been answered Discussion topic: Replacement Sky Q box - recordings on the old box?

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This message was authored by: Masher964

Replacement Sky Q box - recordings on the old box?

My Sky Q box is showing more and more signs of being on the way out - freezing, crashing mid programme etc. It's a 2TB box with a lot of recordings on it that I'd like to keep and therefore I am not keen on a doorstep exchange if that is what Sky offered. I've seen lots of 2nd hand boxes for sale and was thinking to purchase one as my new main box. If I do this, I'd still like to access my recordings on the old box but clearly I'd only have one viewing card. If I set up the newly purchased box with my viewing card I assume it'll work as per my existing box (but without the glitches I hope). If I then plug the old box into another HDMI on the TV (without a viewing card) will I still be able to access my old recordings? If not, can the recordings on the existing box be transfered to the new box? (I'm thinking not - especially with a doorstep exchange). Thanks in advance. 


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This message was authored by: SKY1992bf Answer

Re: Replacement Sky Q box - recordings on the old box?

Posted by a Superuser, not a Sky employee. Find out more

@Masher964  Sky Q recordings are non transferable so if the box dies the recordings are lost for good 

 

and any so called second hand boxes on auction sites would be stolen property as sky Q hardware is loan property only not brought 


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This message was authored by: SKY1992bf Answer

Re: Replacement Sky Q box - recordings on the old box?

Posted by a Superuser, not a Sky employee. Find out more

@Masher964  Sky Q recordings are non transferable so if the box dies the recordings are lost for good 

 

and any so called second hand boxes on auction sites would be stolen property as sky Q hardware is loan property only not brought 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Daniel0210

Re: Replacement Sky Q box - recordings on the old box?

Posted by a Superuser, not a Sky employee. Find out more

@Masher964 

As @SKY1992bf has correctly stated they would be stolen property so you'd be purchasing what is in effect a large doorstop. And it won't work anyway. Sky boxes were never meant to hoard recordings over a long period of time. 


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This message was authored by: PandJ2020

Re: Replacement Sky Q box - recordings on the old box?

Posted by a Superuser, not a Sky employee. Find out more

@Masher964 wrote:

If I then plug the old box into another HDMI on the TV (without a viewing card) will I still be able to access my old recordings? 


No.  The box won't operate without a paired viewing card.

 

can the recordings on the existing box be transfered to the new box? 

No.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Masher964

Re: Replacement Sky Q box - recordings on the old box?

Thanks guys - I'll persevere with the glitches for now (watch the back-log) then contact Sky for a replacement. 

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This message was authored by: Masher964

Re: Replacement Sky Q box - recordings on the old box?

Not looking to get arguementative but the provision of 2TB in a recording device does offer the opportunity to store a few things for a while such as selected coverage of sporting events that'll never be repeated (Olympics might be an example).

This message was authored by: PandJ2020

Re: Replacement Sky Q box - recordings on the old box?

Posted by a Superuser, not a Sky employee. Find out more

@Masher964 wrote:

Not looking to get arguementative but the provision of 2TB in a recording device does offer the opportunity to store a few things for a while such as selected coverage of sporting events that'll never be repeated (Olympics might be an example).


Yes but the hard drive is for time shifting only and not for long term archiving. 

I am just another Sky customer and my views are my own even if you don't like the answers
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