This discussion topic has been answered Discussion topic: Replacement Sky Q box not delivered

This message was authored by: Mateen2 · ‎30 May 2025

Hi,

I ordered a new Sky QMini Box on Monday and was told it would be delivered on Tuesday by DPD. However it has not arrived and DPD say they informed Sky an investigation has been opened. However can I get the box I requested? Thanks

This message was authored by: Daniel0210 · ‎30 May 2025

@Mateen2

You'd need to discuss with Sky but they may be reluctant to dispatch another replacement until DPD and Sky have investigated.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 · ‎30 May 2025

@Mateen2

You'd need to discuss with Sky but they may be reluctant to dispatch another replacement until DPD and Sky have investigated.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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