Replacement Sky Q box - mini boxes can’t find it over ethernet

[Sebby]

Hi all,

I have had my 3 mini boxes connected to the main Q box via Ethernet for over 4 years without any issues. WiFi is disabled on all boxes via the installer menu. I am using my own router, not Sky's.

Today I had the main Q box replaced by Sky due to an unrelated issue, and I cannot for the life of me get any of the mini boxes to connect to it. I have tried endless resets, factory resets, network resets to no avail.

Usually I can work it out as I'm fairly technical, but on this occasion just don't know what I could possibly try that I haven't already.

Any help would be very much appreciated. If I call Sky they will (rightly) say they can't support it as I'm not using their router. It seems like it's network related, but given that it worked for 4 years, albeit with a different Q box, suggests it should work.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Sebby

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.