Replacement Sky Q box 1TB over 2TB

[toastie15]

Hi,

My orginal Sky Q box was replaced today due to ongoing issues with the Wi-Fi, I paid the extra for a 2TB box when we first got it but the replacement today is only 1TB.

[nigea99]

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@toastie15 wrote:

Hi,

My orginal Sky Q box was replaced today due to ongoing issues with the Wi-Fi, I paid the extra for a 2TB box when we first got it but the replacement today is only 1TB.

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hi @toastie15 

It is possible that there is a shortage of 2TB boxes but it may also just be a mistake.

Anyway, I have escalated your post to a SKY support team, who, hopefully, will be in touch to help  you with this.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[toastie15]

Thanks, the engineer just said they are not replaceing the 2TB boxes now.

[PandJ2020]

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@toastie15 wrote:

Thanks, the engineer just said they are not replaceing the 2TB boxes now.

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Presumably because there's a shortage of 2TB boxes.

If you had paid to upgrade then I'd be asking for that back...

[Lisa-P1987]

Thanks for escalating this. We’ve sent @toastie15  an invite to chat.