0

Discussion topic: Renewed Sky contract with exactly the same products but being asked to return Sky Q box

Reply
Avatar for ABOMB
Level 1 icon
What's this?
This message was authored by: ABOMB

Message posted on ‎01 Jul 2025 05:26 PM

Renewed Sky contract with exactly the same products but being asked to return Sky Q box

This doesn't make sense to me, but I'm worried I might be charged... there is nothing wrong with my Sky box, so makes no sense to return it?! Is this just an automated "thing" that can be ignored? I pay all my bills on time etc.

Report post
Post 1 of 3
264 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎01 Jul 2025 05:32 PM

Re: Renewed Sky contract with exactly the same products but being asked to return Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@ABOMB 

Did you at any point tell the agents you were cancelling? 

or

 

Did you speak about changing to Stream / Glass and then stick with Q?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
258 Views
0 Likes
Reply
Avatar for ABOMB
Level 1 icon
What's this?
Topic Author
This message was authored by: ABOMB

Message posted on ‎01 Jul 2025 05:40 PM

Re: Renewed Sky contract with exactly the same products but being asked to return Sky Q box

I was on the cancellation number, and the Sky guy convinced me to stay on a new 24 month contract, so that's maybe where this has come from... but if renewed in the end, you'd think there would be some sort of "override" and the cancelleation would be voided... maybe I'd best call them to be sure - just can't stand sitting on hold!! Thank you for your quick reply

 

Report post
Post 3 of 3
250 Views
Reply
Reply