Remote not pausing live TV on skyq message comes up about viewing card

[cmc9748]

When pressing pause on remote button it does not pause live TV on skyq. Message comes up about viewing card. Wasn't aware there is a viewing card with skyq. My TV is Panasonic Viera.

[Tom-W19]

Hi @cmc9748 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[cmc9748]

Thanks but this is sorted now by other member.