Discussion topic: Remote not included with new box delivered

This message was authored by: Lilykin · ‎07 Mar 2023

Just had a new box and broadband package delivered for install later this month but when I had a look inside there is no remote with it? Is this usual

This message was authored by: TimmyBGood · ‎07 Mar 2023

@Lilykin

I suspect you may have received one of the types of Hub (router) for broadband rather than a Sky television box.

The Q Hub in the middle is a very similar shape to Q television boxes, but the latter always have an HDMI port on the rear panel while Q Hubs have twin ethernet ports and a phone socket.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Daniel0210 · ‎07 Mar 2023

@Lilykin

Are you sure it's a Sky Q box? These are brought by the engineer when they come to install along with cables and remote.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎07 Mar 2023

@Lilykin

I suspect you may have received one of the types of Hub (router) for broadband rather than a Sky television box.

The Q Hub in the middle is a very similar shape to Q television boxes, but the latter always have an HDMI port on the rear panel while Q Hubs have twin ethernet ports and a phone socket.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Remote not included with new box delivered

Remote not included with new box delivered

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