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Discussion topic: Remote control kept falling apart so I super glue it together now I can't turn the TV Hitachi V21C0

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This message was authored by Rustie This message was authored by: Rustie

Remote control kept falling apart so I super glue it together now I can't turn the TV Hitachi V21C0

Can you help please 🙏 I can't find any buttons on the back or sides of the TV
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Remote control kept falling apart so I super glue it together now I can't turn the TV Hitachi V

Posted by a Superuser, not a Sky employee. Find out more
I can't find any buttons on the back or sides of the TV

What does this mean?  And how does it relate to super gluing the remote?

 

You can buy a new remote or ask Sky for a replacement.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Remote control kept falling apart so I super glue it together now I can't turn the TV Hitachi V

Posted by a Superuser, not a Sky employee. Find out more

@Rustie 

If you mean the Sky Q remote and not your TV remote, if you follow this link it should eventually send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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