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Discussion topic: Refunds because of poor service from sky

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This message was authored by DJCHRISO This message was authored by: DJCHRISO

Refunds because of poor service from sky

I am told I am a VIP customer. Wow, 11 years with Sky and 7 with Sky Q approx. Since having SKY Q and three mini-boxes I have had that many engineers out to resolve the same problem and that is lagging TV, Apps and slow internet and mini boxes keep cutting out. 10 engineers this past 9 months and yesterday I do believe I have had a successful resolution. This is the third Sky Q box since December and wifi and mini box are now hard wired with ugly cable up my hallway. I got in touch with retentions and had no apology today or an offer of any compensation Danial said he could do nothing. Sky has left me no option but to go to OFCOM and the Resolve. VIP thanks SKY. Over 3 hours I had spent just waiting for SKY to answer the phone plus over 2 hours talking to agents. 

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This message was authored by GD1 This message was authored by: GD1

Re: Refunds because of poor service from sky

Posted by a Superuser, not a Sky employee. Find out more

@DJCHRISO   Ofcom won't help, they simply don't get involved with any complaints.

 

Did you raise a formal complaint, you need to do this before thinking about approcging any external regulator.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Refunds because of poor service from sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @DJCHRISO   VIP is a marketing ploy and is meaningless. You need to raise a complaint first and probably wait for a deadlock letter to take to OFCOM after 8 weeks.

How to make a Sky complaint | Sky Help | Sky.com

This message was authored by Chodley This message was authored by: Chodley

Re: Refunds because of poor service from sky

Posted by a Superuser, not a Sky employee. Find out more

Use powerlines to get rid of the ethernet cables.

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