Refunds because of poor service from sky

[DJCHRISO]

I am told I am a VIP customer. Wow, 11 years with Sky and 7 with Sky Q approx. Since having SKY Q and three mini-boxes I have had that many engineers out to resolve the same problem and that is lagging TV, Apps and slow internet and mini boxes keep cutting out. 10 engineers this past 9 months and yesterday I do believe I have had a successful resolution. This is the third Sky Q box since December and wifi and mini box are now hard wired with ugly cable up my hallway. I got in touch with retentions and had no apology today or an offer of any compensation Danial said he could do nothing. Sky has left me no option but to go to OFCOM and the Resolve. VIP thanks SKY. Over 3 hours I had spent just waiting for SKY to answer the phone plus over 2 hours talking to agents. 

[GD1]

@DJCHRISO   Ofcom won't help, they simply don't get involved with any complaints.

Did you raise a formal complaint, you need to do this before thinking about approcging any external regulator.

[MightyQuinn]

Hi @DJCHRISO   VIP is a marketing ploy and is meaningless. You need to raise a complaint first and probably wait for a deadlock letter to take to OFCOM after 8 weeks.

How to make a Sky complaint | Sky Help | Sky.com

[Chodley]

Use powerlines to get rid of the ethernet cables.