Red light on sky-mini box won’t go to amber or green despite resetting the box and switching it off

[Johnstonea2]

Red light on Sky q mini box is on red and won't turn amber or green so Sky won't turn on we have reset it and turned tv on and off and followed all advice on Sky community

[Tom-W19]

Hi @Johnstonea2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lynn641]

I'm experiencing the exact same problem

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Megtron123]

No green light just red on sky q mini box