15 Jun 2023 08:25 PM
I have a red flashing light to right of the green power light on main q box
There was a power cut earlier while I was out and there are no connectivity issues q box, phone, broadband router, mini box all connected and all working fine
I've never had this kind of flashing light before
I've wiped the controller in case of a stuck button didn't help
16 Jun 2023 08:27 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
16 Jun 2023 08:51 AM
Posted by a Superuser, not a Sky employee. Find out more
@Steve0022 wrote:
I have a red flashing light to right of the green power light on main q box
There was a power cut earlier while I was out and there are no connectivity issues q box, phone, broadband router, mini box all connected and all working fine
I've never had this kind of flashing light before
I've wiped the controller in case of a stuck button didn't help
Hi @Steve0022 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
18 Jun 2023 01:08 PM
Posted by a Sky employeeThanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.
Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.
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