Recordings not moved to Sky Q

[Kath8]

We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty

[Jones_The_Cat · Accepted solution]

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@Kath8 wrote:

We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty

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That is correct.

You cannot copy recordings from an old Sky+HD box to a new Sky Q box. If you were told that you could then you were told wrongly. 

[TimmyBGood]

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@Kath8 wrote:

I can see programmes that I have purchased but every other option is empty

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That would be as expected: the only 'transfer' mechanism is for 'Buy and Keep' from Sky Store (which has an option to re-download) because that's the only hard drive content you actually own.