Recordings not loading or on demand. HDMI was recently unplugged

[Sonia1621]

My sky q box won't load my recordings or any on demand. Keeps spinning then says we are having trouble. The hdmi cable recently came out but it's working fine. I've tried rebooting and even doing the secret code but it's not not working. Any ideas??

thanks

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Sonia1621. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks