Discussion topic: Recordings - can I save when I’m getting a new box?
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Message posted on 05 Nov 2024 07:05 PM
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Recordings - can I save when I’m getting a new box?
I have a lot of recordings including movies that I've purchased. My Q box is faulty as I need to reboot most days. Is there any way I can retain my recordings if I get a new box?
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Message posted on 05 Nov 2024 07:07 PM
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Re: Recordings - can I save when I’m getting a new box?
@DB0410 You can't keep any recording when you're swapping ypur box, any purchased movies can be re-downloaded from Sky store onto the new box.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Nov 2024 07:07 PM
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Re: Recordings - can I save when I’m getting a new box?
Recordings will be lost as they are stored on the hard drive of the box. You will be able to retrieve purchased films.
If Sky arrange a doorstep box swap remember to remove the viewing card from your current box.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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