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Discussion topic: Recordings - can I save when I’m getting a new box?

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This message was authored by DB0410 This message was authored by: DB0410

Recordings - can I save when I’m getting a new box?

I have a lot of recordings including movies that I've purchased. My Q box is faulty as I need to reboot most days. Is there any way I can retain my recordings if I get a new box? 

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This message was authored by GD1 This message was authored by: GD1

Re: Recordings - can I save when I’m getting a new box?

Posted by a Superuser, not a Sky employee. Find out more

@DB0410  You can't keep any recording when you're swapping ypur box, any purchased movies can be re-downloaded from Sky store onto the new box.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Recordings - can I save when I’m getting a new box?

Posted by a Superuser, not a Sky employee. Find out more

@DB0410 

Recordings will be lost as they are stored on the hard drive of the box. You will be able to retrieve purchased films. 

If Sky arrange a doorstep box swap remember to remove the viewing card from your current box. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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