Recording stick at 0% download except BBC

[lettice]

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@Quoman7 wrote:

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@lettice wrote:

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@Marie48 wrote:

We are having the exact same problem. Downloads stuck at 0% and tried all troubleshooting. Any help available?

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Try the rebooot of your box and if not cured try the reset hard drive option, as described in this Sky help article  linked below;
Sky Help | Sky.com.

If that does not solve your probem, at the bottom of the second page fo that help article you can order a replacement box online.
If you do order a replacement one, make sure you remove your Sky viewing card from your broken box, as you will need this to place in your new replacement box.

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@lettice apparantly an engineer tried a different box and the OP still had the same problem?

And now has the old box reinstalled.

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That was for the OP, I was replying to the other customer in this thread that has a similar problem.

[ErezG123]

I have been having the same problem. Sky Box can download software update just fine, and can even play trailer for shows.....

but all episode downloads get stuck at 0%. 

have had an engineer replace the box, to no avail. Eventually, tried connecting via hotspot to my mobile phone's 4G network. Worked just fine with that. 

So must be something with my router, but can't for the life of me figure out what. 

if anyone has solved this, please please help!

[Invisiblename]

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@ErezG123 wrote:

I have been having the same problem. Sky Box can download software update just fine, and can even play trailer for shows.....

but all episode downloads get stuck at 0%. 

have had an engineer replace the box, to no avail. Eventually, tried connecting via hotspot to my mobile phone's 4G network. Worked just fine with that. 

So must be something with my router, but can't for the life of me figure out what. 

if anyone has solved this, please please help!

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Whose your internet provider? Have you done a reset to default settings on your router?