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Discussion topic: Recontracted but sky sent message and box asking for Sky Q box back

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This message was authored by Gazza44 This message was authored by: Gazza44

Recontracted but sky sent message and box asking for Sky Q box back

Recently recontracted for 18 months but sky sent text message saying they wanted SKYQ box back and have just received a box to return it.

Should I just ignore as have new contract?

 

thanks

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Recontracted but sky sent message and box asking for Sky Q box back

Posted by a Superuser, not a Sky employee. Find out more

@Gazza44 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Recontracted but sky sent message and box asking for Sky Q box back

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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