0

Discussion topic: Recently moved house. Today got sky wifi set up but Sky Q won’t connect to it.

Reply
This message was authored by David230 This message was authored by: David230

Recently moved house. Today got sky wifi set up but Sky Q won’t connect to it.

Sky tv has been set up for a couple of weeks and broadband setup today. However the sky Q can't connect via WPS nor can it find any wifi network. 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Recently moved house. Today got sky wifi set up but Sky Q won’t connect to it.

Posted by a Superuser, not a Sky employee. Find out more

@David230 wrote:

Sky tv has been set up for a couple of weeks and broadband setup today. However the sky Q can't connect via WPS nor can it find any wifi network. 


Hi @David230 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

David230
Topic Author
This message was authored by David230 This message was authored by: David230

Re: Recently moved house. Today got sky wifi set up but Sky Q won’t connect to it.

Hi @oldfella, Wifi Router reset completed.

 

I am unable to perform a network reset on the sky Q as that option isn't available on the box. The only options available in the network section are connect to sky broadband (the option I am trying) connect to third party (tried but can't find any network) and connect used wire (can't use due to location) 


I once managed to get though to the page to enter SSID (even though I have sky wifi) entered name and password but the screen just said connecting for 20 minutes. 

unfortunately after trying all your recommended steps, the issue still persists. 

 

This message was authored by oldfella This message was authored by: oldfella

Re: Recently moved house. Today got sky wifi set up but Sky Q won’t connect to it.

Posted by a Superuser, not a Sky employee. Find out more

@David230 wrote:

Hi @oldfella, Wifi Router reset completed.

 

I am unable to perform a network reset on the sky Q as that option isn't available on the box. The only options available in the network section are connect to sky broadband (the option I am trying) connect to third party (tried but can't find any network) and connect used wire (can't use due to location) 


I once managed to get though to the page to enter SSID (even though I have sky wifi) entered name and password but the screen just said connecting for 20 minutes. 

unfortunately after trying all your recommended steps, the issue still persists. 

 


As I said @David230 

You need to use WPS to connect to Sky WIfi router .

In your Q box if you select the option to Connect to Sky Broadband then the WPS light on the Q box should start flashing.

You then have 2 minutes to press the WPS on the Sky Router.   Make sure that you press the router WPS button and not the router reset button.

Sky router WiFi button shown below 

oldfella_0-1691402294249.png

 

David230
Topic Author
This message was authored by David230 This message was authored by: David230

Re: Recently moved house. Today got sky wifi set up but Sky Q won’t connect to it.

Sorry for not being clear. I have done this. In desperation I tried the other option too. None worked. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion